Legal

Refunds & Cancellation

Last updated: 3 November 2026

TCube Labs sells digital services: websites, automations, integrations, marketing and ongoing care plans. This policy explains when you can cancel and how refunds work.

1. Cancelling before work starts

If you cancel within 7 days of paying the advance and before the project kickoff, we refund the full advance, minus any payment gateway charges.

2. Cancelling after work starts

• Completed milestones are not refundable.
• For the milestone in progress, you pay for the work done so far.
• Any amount you've prepaid for milestones that haven't started is refunded.

3. Care plans and retainers

You can cancel a monthly plan at any time with 30 days' notice. We don't give partial refunds for the current billing month.

4. Non-refundable costs

Third-party costs we buy on your behalf are non-refundable once purchased. These include domains, software licences, API credits and ad spend.

5. How to request a refund

Email tcubelabs@gmail.com with your invoice number and the reason. We reply within 3 business days. Approved refunds are processed within 5–7 business days to your original payment method. Your bank may take a few extra days to show it.

6. Delivery

All our services are delivered online, so there is no physical shipping. Timelines are set out in your project proposal.

7. Contact

tcubelabs@gmail.com · +91 75799 35557 · Noida, Uttar Pradesh, India